Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Order Cancellations & Changes
At Antep Bazaar, every product is prepared fresh to ensure the highest quality. Because of this, we cannot accept cancellations due to a change of mind once an order has been placed.
Order Cancellations
- Orders may be cancelled up to 1 day before dispatch, no later than 6:00 PM.
- After this cut-off time, orders are already in preparation and cannot be cancelled.
Order Changes
- If you need to edit your order information (such as delivery address or contact details), please contact our customer service as soon as possible.
- You can reach us via email at info@antepbazaar.shop or through Live Chat/WhatsApp.
- Please have your order number ready when contacting us.
- We cannot guarantee changes to orders more than 24 hours after placement, as many products enter production immediately.
This policy ensures that your desserts and pastries are always made fresh, on time, and delivered in perfect condition.
How can I track my order?
How can I track my order?
Your order will be delivered on the date you selected at checkout. Our delivery driver will contact you before 2:00 PM on the day of delivery to confirm details.
If you would like your order to arrive at a specific time, please contact us before placing your order, and we will do our best to accommodate your request.
What if there is a problem with my order?
What if there is a problem with my order?
At Antep Bazaar, customer satisfaction is our top priority. If there is an issue with your order, please contact our customer service team immediately. We will provide you with a full refund and a 50% discount code for your next purchase as a gesture of goodwill.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please contact our customer service team right away. We will arrange a full refund for the missing items and provide you with a 50% discount code for your next order.
Frequently Asked Questions (FAQ)
Returns & Exchange
What is your returns policy?
What is your returns policy?
At Antep Bazaar, all our products are prepared fresh to order, ensuring the highest standards of quality and taste. For this reason, we do not accept returns once an order has been delivered.
However, your satisfaction is very important to us. If there is any problem with your order, or if you are not fully satisfied with the products you received, please contact our customer service team immediately. We will review your concern and provide you with a full refund where applicable.
This policy allows us to guarantee freshness while giving you peace of mind when shopping with us.
How do I initiate a return?
How do I initiate a return?
Since all Antep Bazaar products are freshly prepared and made to order, we do not accept physical returns. However, if there is an issue with your order or you are not satisfied with what you received, please contact our customer service team as soon as possible.
Email us at info@antepbazaar.shop or reach us via WhatsApp.
Provide your order number and details of the issue.
Our team will review your concern and arrange a full refund if applicable.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
No. Because all Antep Bazaar products are freshly prepared to order, we do not accept exchanges. However, if there is an issue with your order, please contact our customer service team, and we will resolve it promptly with a refund or compensation.
How long does it take to process my refund?
How long does it take to process my refund?
Refunds for online payments are typically processed within 7 to 14 business days, depending on your bank or card provider.For Cash on Delivery (COD) orders, refunds are issued as store credit to your Antep Bazaar account, which you can use toward your next purchase.